These Terms of Service (hereinafter "Terms") set forth the conditions for use of the website "AIRSTAY DISCOVER" (hereinafter "Site") operated by AIRSTAY Co., Ltd. (hereinafter "Company").

These Terms apply to any person who browses the Site, uses information published on the Site, contacts the Company, or uses any forms linked from the Site (hereinafter "User").

1Applicability

1. These Terms apply to all relationships between the Company and Users regarding use of the Site.
2. Terms and conditions established by Listed Operators, including booking conditions, cancellation policies, and other conditions, apply to the relationship between Users and Listed Operators.
3. These Terms and the conditions established by Listed Operators each apply to separate and distinct matters.

2Definitions

As used in these Terms, the following definitions apply:

1. "Listed Operator" means a corporation, organization, or individual that actually provides the services, experiences, products, or other offerings listed on the Site.
2. "Listed Service" means an experience, tour, food and beverage, beauty and health, cultural, photography, craft, or other service or product provided by a Listed Operator to Users.
3. "External Site" means a website, booking page, payment page, inquiry form, or other external service operated by a Listed Operator or a third party.
4. "Company-Managed Form" means a Google Form or other form established or managed by the Company for each Listed Service.
5. "Target Listed Operator" means the Listed Operator that actually provides the Listed Service covered by a Company-Managed Form.

3Nature of the Site

1. The Site is an information and referral site that introduces information about Listed Services provided within Japan and provides a connection point between Users and Listed Operators.
2. The Site is primarily intended for inbound foreign visitors and other travelers, but may be browsed by anyone regardless of nationality, place of residence, or other attributes.
3. Users may use the Site free of charge.
4. The Company is not the provider of the Listed Services themselves.
5. Contracts regarding Listed Services are concluded directly between Users and Listed Operators.
6. The Company is not a party to any booking contract, sales contract, service contract, or other contract relating to Listed Services.
7. The Company does not receive payment from Users for Listed Services and does not handle payment processing, collection on behalf of others, refunds, or any other financial transactions.
8. The submission of an inquiry or booking request through a Company-Managed Form constitutes assistance in contacting the Target Listed Operator and does not represent the Company's acceptance of a booking, confirmation of a booking, conclusion of a contract, guarantee of availability, or commitment to provide a Listed Service.
9. After a Listed Operator contacts a User, all booking, confirmation of contract terms, payment, changes, cancellations, refunds, and other procedures are handled directly between the User and the Listed Operator.

4Contracts Regarding Listed Services

1. The content, pricing, taxes, duration, location, meeting point, conditions of provision, available languages, cancellation terms, refund terms, and all other contractual terms of Listed Services are determined by the Listed Operator.
2. Users must review the most current terms presented by the Listed Operator before applying for, booking, purchasing, or using a Listed Service.
3. If the content published on the Site differs from the Listed Operator's official website, booking page, or other communications, the most current official information provided by the Listed Operator takes precedence.
4. The timing of contract formation for Listed Services is governed by the conditions set by the Listed Operator.
5. Unless expressly stated otherwise, a confirmation screen after submitting a Company-Managed Form, an email from the Company, or any other communication does not constitute a booking, application, contract, or confirmation that a Listed Service will be provided.

5Compensation for Listing

1. Based on its agreements with Listed Operators, the Company may receive referral fees, traffic fees, performance-based compensation, or other consideration from Listed Operators when a booking, use, or sale of a Listed Service is completed through the Site.
2. Such compensation is borne by the Listed Operator and is not a fee paid by Users to the Company for use of the Site.
3. The Company's receipt of compensation from a Listed Operator does not constitute a guarantee of the quality, safety, effectiveness, legality, reliability, or suitability for the User of the Listed Service.

6Creation and Editing of Listing Content

1. The Company may create or edit the text, translations, structure, and other listing content of listing pages based on information and materials provided by Listed Operators.
2. Listing content created or edited by the Company is, in principle, published after confirmation by the Listed Operator.
3. The Company may, as necessary, review, correct, update, suspend, or delete listing content.
4. Listing content is based on information provided by the Listed Operator and information at the time of confirmation, and the Company does not guarantee that all changes after publication will be reflected immediately.

7Pre-Listing Confirmation and Disclaimer of Warranties

1. When considering a listing, the Company may, on a case-by-case basis, confirm any of the following:
   • 1 Name, corporate name, and contact information of the Listed Operator
   • 2 Content, pricing, duration, and location of the Listed Service
   • 3 Cancellation terms and conditions of use
   • 4 Required permits, notifications, qualifications, and other information
   • 5 Online or in-person meetings
   • 6 Any other matters the Company deems necessary
2. The confirmations in the preceding paragraph are not carried out using the same method or criteria for all Listed Operators.
3. Even if the Company uses language selecting, confirming, introducing, or recommending a Listed Operator or Listed Service, the Company does not guarantee:
   • 1 The completeness, accuracy, or currency of the listing information
   • 2 The quality, safety, effectiveness, results, or satisfaction of the Listed Service
   • 3 The creditworthiness, capability, continuity, or quality of response of the Listed Operator
   • 4 The legality of the Listed Service or the validity of any permits or approvals
   • 5 Suitability for the User's purposes, health condition, age, constitution, preferences, or other circumstances
   • 6 That a booking, communication, or service provision will occur
4. A listing by the Company does not mean that the Company has comprehensively compared Listed Services and determined that the Listed Service is the best option for the User.
5. The final decision as to whether to use a Listed Service is the sole responsibility of the User.

8Company-Managed Forms

1. In principle, a Company-Managed Form is established for each individual Listed Service provided by each Listed Operator.
2. The individual name of the Target Listed Operator may not be displayed on a Company-Managed Form.
3. Even in the case described in the preceding paragraph, the recipients of information entered into the form are limited to the Target Listed Operator that actually provides the relevant Listed Service.
4. Company-Managed Forms shall include the following two consent items, and submission shall not be permitted unless both are consented to:
   • 1 Consent to the AIRSTAY DISCOVER Privacy Policy
   • 2 Consent to the provision and sharing of entered information and the minimum necessary booking and handling information between the Company and the Target Listed Operator
5. Information entered in a Company-Managed Form will be provided to both the Company and the Target Listed Operator via notification emails containing the submitted responses and a response spreadsheet.
6. After a Company-Managed Form is submitted, the Target Listed Operator will contact the User directly.
7. The Company does not guarantee the timing of contact from the Target Listed Operator, the method of contact, whether a booking will be accepted, whether the service will be provided, or any other response details.
8. After submission of a Company-Managed Form, the following message will be displayed:

   Thank you for your booking request. The listed operator will contact you directly, after which your booking will be confirmed.

9. Users must enter accurate and up-to-date information into Company-Managed Forms.
10. Unless the Company has explicitly requested such information, Users must not enter detailed medical information, identity documents, credit card information, My Number (individual identification numbers), or other sensitive information.

9General Inquiries

1. General inquiries regarding the Site will be accepted at the inquiry email address listed in the Site footer, these Terms, or the Privacy Policy.
2. The Company does not send automated replies to inquiry emails.
3. The Company does not guarantee the timing of responses to inquiries or that a response will be provided.
4. If it is necessary to provide inquiry content or personal information to a Listed Operator in order to respond to an inquiry, the Company will, unless such disclosure is permitted without consent under applicable law, first confirm with the User by email and obtain explicit consent before disclosure.
5. If a User's consent is not obtained, the Company may be unable to respond in a manner that involves providing information to a Listed Operator.

10External Sites

1. The Site may contain links to external sites operated by Listed Operators or other third parties.
2. The operator of the relevant external site is responsible for the content, terms of use, booking, payment, security, handling of personal information, and all other matters of that external site.
3. The Company does not guarantee the accuracy, safety, availability, legality, or continuity of external sites.
4. Users must review the terms of use, fees, cancellation terms, and other matters of an external site before using it.

11Services Requiring Special Attention

1. Listed Services may include beauty and health services, services involving food or alcohol, services using vehicles or vessels, tours, sports, outdoor activities, and other services involving certain risks or conditions of use.
2. A listing or introduction by the Company does not constitute a medical diagnosis, treatment, recommendation of a procedure, health advice, provision of transportation services, guarantee of safety, or any other professional determination.
3. Users must confirm with the Listed Operator in advance regarding age, health condition, pregnancy, allergies, medications, religious or dietary restrictions, disabilities, required equipment, and any other relevant circumstances.
4. When requested by a Listed Operator, Users must accurately communicate to the Listed Operator any information necessary for the safe provision of the Listed Service.
5. Age verification for services involving alcohol and other legally required confirmations are conducted by the Listed Operator.
6. If a User has concerns about their health condition or other matters, they should consult a physician or other appropriate professional as necessary.

12Changes, Cancellations, and Refunds

1. Terms regarding booking changes, cancellations, refunds, cancellation fees, late arrivals, no-shows, and other conditions for Listed Services are determined by the Listed Operator.
2. Users must review the Listed Operator's cancellation terms and other contractual conditions before making a booking or application.
3. In principle, the Company does not accept changes, cancellations, or refund requests from Users, and does not make decisions on or process refunds.
4. Users must contact the Listed Operator directly for changes, cancellations, or refunds.

13Accidents, Damages, and Disputes

1. Accidents, injuries, illness, food poisoning, theft, loss, property damage, delays, or other issues arising during or in connection with a Listed Service shall be resolved between the User and the Listed Operator.
2. If the Company determines it is necessary, it may assist in facilitating communication between the User and the Listed Operator, fact-finding, or providing information.
3. The assistance described in the preceding paragraph does not mean that the Company assumes contractual responsibility for the Listed Service, acts as an agent for the User or Listed Operator, or guarantees resolution of a dispute or any particular outcome.
4. In case of emergency, Users should contact the police, fire department, medical institution, or other appropriate authority directly.

14User Responsibilities

Users are responsible for independently confirming and making judgments regarding the following:

1. The content, pricing, and contractual terms of Listed Services
2. Whether the Listed Service is appropriate for themselves or any accompanying persons, taking into account their purpose, age, health condition, and other circumstances
3. Meeting location, start time, what to bring, appropriate attire, and other participation requirements
4. Passport, visa, residency status, driving qualifications, and any other required qualifications or documents
5. The necessity of obtaining insurance coverage
6. Information that should be communicated to the Listed Operator
7. The safety and terms of use of external sites

15Prohibited Conduct

Users must not engage in any of the following when using the Site:

1. Acts that violate laws, regulations, or public morality
2. Sending false, inaccurate, or impersonated information
3. Harassment, threats, defamation, or other acts that cause nuisance to the Company, Listed Operators, other Users, or third parties
4. Acts that infringe the copyright, trademark rights, portrait rights, privacy rights, or other rights of the Company or third parties
5. Reproducing, reprinting, selling, or commercially exploiting text, images, designs, data, or other content of the Site without permission
6. Using automated programs, scraping, or other methods to collect large amounts of information from the Site
7. Unauthorized access, sending viruses, imposing excessive loads, or other acts that harm the operation or security of the Site
8. Acts that interfere with the operations of the Site or Listed Operators
9. Using the Site for improper solicitation, advertising, sales, or purposes other than its intended use
10. Any other acts that the Company reasonably determines to be inappropriate for the operation of the Site

16Response to Violations

If the Company reasonably determines that a User has violated, or is likely to violate, these Terms, the Company may take any of the following measures as necessary:

1. Restricting access to the Site or forms
2. Refusing or discontinuing responses to inquiries
3. Alerting Listed Operators or providing information to them
4. Preserving relevant information
5. Consulting with, reporting to, or providing information to the police, administrative agencies, or other public authorities
6. Seeking damages or taking other legal action

17Intellectual Property Rights

1. Rights in photographs, text, trademarks, logos, and other materials provided by Listed Operators belong to the Listed Operator or the legitimate rights holder.
2. Rights in text, translations, compilations, designs, layouts, banners, databases, and other works related to the Site created by the Company belong to the Company or the legitimate rights holder.
3. Users may not use the content of the Site beyond the scope permitted by law, including private use.

18Changes, Suspension, and Termination of the Site

1. The Company may, without prior notice to Users, change the content, design, functionality, listing information, display ranking, or other specifications of the Site.
2. The Company may temporarily suspend all or part of the Site in any of the following cases:
   • 1 When performing system maintenance, inspection, or updates
   • 2 When a communication failure, server failure, or failure of an external service occurs
   • 3 When there are circumstances beyond the Company's reasonable control, such as natural disasters, infectious disease outbreaks, war, or legal or administrative measures
   • 4 When a security issue arises
   • 5 When the Company otherwise determines that suspension is necessary
3. The Company may terminate all or part of the Site.
4. If advance notice is possible, notice will be given on the Site or by other appropriate means.

19Disclaimer of Liability and Damages

1. Except as expressly stated in these Terms, the Company makes no warranties, express or implied, regarding listing information, Listed Services, Listed Operators, external sites, or use of the Site.
2. The Company shall not be liable for any damages incurred by Users due to causes not attributable to the Company.
3. If the Company bears liability for damages to a User, the Company's liability shall be limited to actual ordinary and direct damages with a reasonable causal relationship to the Company's conduct.
4. The Company shall not be liable for lost profits, indirect damages, special damages, future damages, loss of data, or other consequential damages.
5. The limitations in the preceding two paragraphs shall not apply where damages arise from the Company's willful misconduct or gross negligence.
6. The disclaimers and limitations of liability set forth in this Article and elsewhere in these Terms shall not apply to the extent that they are not permitted by the Consumer Contract Act or other mandatory laws.

20Personal Information

The Company handles Users' personal information in accordance with the AIRSTAY DISCOVER Privacy Policy published on the Site.

21Amendments to These Terms

1. The Company may amend these Terms when there is a reasonable need to do so, including due to changes in laws or regulations or changes in the content of the Site or business.
2. When these Terms are amended, the Company will publish the revised content and effective date on the Site.
3. The revised Terms shall apply from the effective date as displayed.
4. For changes that require User consent under applicable law, the Company will obtain consent through the Company's prescribed method.

22Severability

If any provision of these Terms is held invalid or unenforceable by law or court ruling, the remaining provisions shall continue in full force and effect.

23Language

1. These Terms are displayed in both Japanese and English.
2. In the event of any conflict or discrepancy between the English version and the Japanese version, the Japanese version shall be the authoritative text and shall take precedence.

24Governing Law and Jurisdiction

1. These Terms are governed by and construed in accordance with the laws of Japan.
2. The jurisdiction for any disputes arising in connection with the Site or these Terms shall be determined in accordance with applicable law.

25Operator and Contact Information

Operator: AIRSTAY Co., Ltd.

Representative: Representative Director, Shuichi Kajiya

Address: 3-29-43 Oizumimachi, Nerima-ku, Tokyo 178-0062, Japan

Service Name: AIRSTAY DISCOVER

Contact: discover@airstay.jp

Date of Enactment and Entry into Force: July 26, 2026